Shipping & Returns Policy

Thank you for choosing our store for your Geek Bar disposable vape needs. We are committed to delivering your products quickly, securely, and with total transparency. Please read the following Shipping & Returns Policy carefully to understand how we handle deliveries, returns, exchanges, and refunds.

Shipping Policy

Order Processing Time

Orders are processed within 1 to 2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed the next available business day.

During peak seasons or major sales, processing time may be extended slightly. We strive to notify customers in such cases.

Shipping Rates

A flat shipping fee of $30 USD applies to all orders, regardless of quantity or destination. This covers handling, packaging, and secure courier delivery.

Delivery Time Estimates

Domestic Shipping: 2–5 business days
International Shipping: 5–15 business days
Remote Areas: May take up to 20 business days

Note: Delivery timelines are estimates. Delays due to customs clearance, courier disruptions, or weather conditions may occasionally occur.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order status from dispatch to delivery.

Customs Duties & Import Taxes

International shipments may be subject to import duties, customs fees, or VAT depending on the destination country. These charges are the responsibility of the buyer and are not included in the product or shipping costs.

Returns & Refunds Policy

We aim to ensure you are fully satisfied with your purchase. If there’s a problem with your order, we are here to make it right.

Return Eligibility

You may request a return if:

You received a damaged, defective, or incorrect item
The product is unopened, unused, and returned within 14 days of delivery
You contact us within 7 days of receiving your order
You provide proof of purchase (order number or receipt)

We cannot accept returns for used disposable vape products due to safety and hygiene concerns.

How to Request a Return

To initiate a return:

Contact support through the website’s contact form.
Include your order number, reason for return, and photos if the item is defective or damaged.
If approved, you’ll receive return instructions and the shipping address.

Return shipping costs are the responsibility of the customer, unless the return is due to an error or defective product.

Refunds

Once we receive and inspect the returned product, you’ll be notified of the refund approval status. If approved:

A refund will be processed to your original payment method.
Refunds typically take 5–10 business days to appear depending on your payment provider.
Shipping fees are non-refundable unless the return is due to a mistake on our part.

Exchanges

Exchanges are only offered for defective or damaged items. Requests must be made within 7 days of delivery. If an identical product is unavailable, a comparable replacement or refund may be offered at our discretion.

Order Cancellations

Orders may be canceled within 12 hours of placement. After this window, the order may already be in processing or dispatched and cannot be canceled.

Lost or Damaged Packages

If your package is:

Marked as delivered but not received – Check with neighbors, security desks, or your local courier office first.
Arrived damaged – Notify us within 48 hours and provide clear photos of the packaging and item.
Missing items – Contact us with your order number and details for assistance.

We are not responsible for stolen packages after delivery is confirmed but will do our best to help resolve any issues.

Policy Changes

We reserve the right to update or modify this Shipping & Returns Policy at any time. All changes will be posted on this page, and your continued use of the website constitutes agreement to the updated terms.

Need Help?

For questions about shipping, returns, or product issues, please reach out through the website’s contact form. Our support team typically responds within 24–48 business hours.

Thank you for shopping with us — your satisfaction and trust are at the heart of what we do.